Sometimes our words can create quite an untidy kerfuffle. We can try to make others issues our issues, when really they are not ours at all.
When feeling the pain for another person in crisis watch what you say and especially to whom you say it.
When in crisis, know where you are in relation to the crisis and make sure you Comfort Inward (to those closest to the issue) and Dump Outward (when you have to express your shock, frustration, etc share it away from those closest to the crisis.)
This article paints the picture…
http://www.latimes.com/opinion/op-ed/la-oe-0407-silk-ring-theory-20130407-story.html